Shipping/ Refund policy

8-14 business days due to the nature of our hair.

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Once your package is in the hands of USPS, we are no longer responsible for any damaged, lost, or stolen packages. IF you do encounter a problem please reach out to your local Post Office!

On another note, please double check the address you enter! We are not responsible for incorrect information or wrongly shipped packages!

REFUND POLICY

We have a 10-day return policy, which means you have 10 (business) days after receiving your item to REQUEST a return/exchange.

To be eligible for a return/exchange,  your item must be in the same condition that you received it, unworn or unused, with its tags, and its original packaging. You’ll also need the original receipt or proof of purchase!

 

To request a return, you can contact us at deluxhaircollectioncs@gmail.com. Gorgeous please note that returns will need to be sent to the following address in the email you’ll receive.

 

IF your return request is accepted, we’ll send you a return label as well as instructions on how and where to send your package. Any items sent back to us without requesting a return will not be accepted.